Billers face challenges in receiving consumer payments, but also in the costly and repetitive task of bill delivery.  A number of trends in consumer behavior - most notably the use of mobile devices - are making it possible to effect meaningful changes - things that might have seemed impossible just a few years ago.

Electronic delivery of bills, suppression of paper bills, customer self-service, low-cost, electronic payments - that's the nirvana -  Glenbrook can help you get there!

There are big opportunities for improvement in this sector.  In particular, some of the techniques developed in the online services world are suitable for export into more traditional billing environments.  -- Erin McCune

Types of Clients

  • Regulated utilities
  • Educational institutions
  • Charitable organizations
  • Online service providers

Types of Engagements

  • Payments optimization review
  • Collections process re-engineering
  • Disbursement process review